RNW Media is an international media-development organisation based in Haarlem, the Netherlands, dedicated to empowering independent digital media and driving social change globally. We work with young people in places where freedom of expression is under threat, co-creating youth-centred digital media solutions built on data insights, collaborative learning and the SDGs. With more than 75 years of heritage, over 50 years in media training, and a global footprint across 40+ countries, we foster pluralistic, resilient media ecosystems and amplify voices that shape inclusive, equitable and open societies.

We operate at the intersection of media innovation, gender, migration, artificial intelligence and information integrity and are always looking for passionate colleagues who share our values of curiosity, adaptability, collaboration and inclusion.

RNW Media is looking for a:

Learning Experience Manager

In a challenging, international and dynamic environment   

Full-time 36 hours/week, hybrid/Haarlem, 1-year contract subject to renewal, starting asap  

Purpose of the position 

The Learning Experience Manager ensures the high-quality, inclusive, and efficient delivery of all RNW Media and RNTC training offers. The role focuses on continuous improvement of the overall learning experience across scheduled courses, customised trainings, and coaching ensuring smooth operations, cost-efficiency, and consistent quality standards. The position also requires knowledge of hybrid learning models, experience with Canvas, and close collaboration with the wider team on course promotion and sales.

Your key responsibilities

Learning Delivery Management

• Plan and coordinate the full learning delivery cycle, from scheduling to post-course evaluation.

• Oversee participant communication, onboarding, and support, ensuring clear, inclusive, and timely information.

• Collaborate with the Learning Design Manager to translate curricula into practical hybrid learning formats.

• Ensure all courses meet RNW Media’s quality, safety, accessibility, and accreditation standards (NLQF, COBRK, ISO).

• Manage course administration (admissions, certificates, participant records) and documentation on Canvas and other learning platforms.

• Coordinate logistics for trainings and ensure smooth collaboration with trainers, suppliers, and delivery partners.

CRM & Data Management

• Maintain and optimise Zoho CRM workflows, templates, and participant records.

• Ensure accurate and up-to-date data entry for participants and relevant contacts.

• Use CRM data to support participant engagement, reporting, and coordination with the Digital Sales Manager and wider team.

Collaboration & Sales Alignment

• Work closely with the RNTC, Programmes, and Media Innovation teams on the promotion and sales of training courses.

• Contribute learner insights and course highlights to support outreach and positioning efforts.

Budgeting & Administration

• Prepare and manage course budgets and track related costs, ensuring transparent and efficient use of resources.

• Coordinate contracts with suppliers for venues, catering, and other services.

• Oversee SharePoint documentation and internal organisational processes for training delivery.

• Ensure compliance with health, safety, and security standards for all courses.

What you bring  

• A Bachelor’s degree or higher in a relevant field.

• 3–5 years of experience in learning delivery, operations, or training coordination within an international context.

• Proven experience with hybrid learning, Canvas, and CRM tools (Zoho preferred).

• Experience in budgeting and financial tracking.

• Excellent organisational and communication skills, with attention to detail and a solution-oriented mindset.

• Experience collaborating across teams to align learning delivery with outreach or sales efforts.

• A proactive, self-sufficient, and resourceful approach to work.

What do we offer?

Working at RNW Media is much more than a job. In addition to a competitive salary and benefits, you support young people to drive social change. You also become part of a young and multi-cultural team of highly skilled professionals. We are a flexible project-based centre of expertise where you work in multidisciplinary teams. We have an informal and flexible work structure that emphasises wellbeing as much as it does quality of work.

At RNW Media we have a competitive Compensation & Benefits package. This job is graded in salary scale 8 (€ 3.500,64 – € 4.964,34). Your salary and placement within the scale will be dependent on experience and expertise. We offer a 1-year contract, subject to renewal.

As RNW Media, we are committed to reflecting the young people for whom we work. We aim to build as diverse a team as possible, whether it be in relation to gender, ethnicity, sexual identity or age.

How to apply

• Apply HERE by sending your complete application before November 7th, 2025;
• In your application letter outline demonstrable examples how you meet the requirements of the role;
• Please indicate in your cover letter or CV from which date you can start;
• Only applicants with a valid residence and work permit for the Netherlands will be considered.